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Nollywood star Uche Ogbodo has called out GUO Logistics over claims of unprofessional behavior and alleged theft.
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In a recent Instagram post, the actress narrated how a package sent to her from Abuja took five days to arrive, with no notification from the logistics company upon delivery.
She explained that when her assistant went to pick up the parcel, staff members insisted on charging demurrage fees despite the fact that she was never informed that the package had arrived.
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Frustrated by the experience, Uche said she personally went to the GUO office to escalate the matter and requested to speak with management. However, her request was ignored.
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She further alleged that some staff appeared to be working together in shady dealings, accusing them of deliberately hiding and stealing customer packages.
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Calling for accountability, Uche urged GUO Logistics to discipline its employees and take steps to provide better service to customers.
She said:
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“I as a Business person sends lots of parcels through Logistics companies and I have lost so many packages that I always end up refunding Costumers or resending through other means.
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On this very Day with GUO, a package was sent to me from Abj for @bodygangsocietyy, but I never got any message from the GUO on when the package would arrive or if it has even arrived. I waited about 5 days, no texts yet, so I sent my PA to their Ajah office to enquire about it and possibly pick it up if it has come. I gave her my ID with a written note.
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“She got there, and the guy on Duty that day refused to give her my package. I asked why, she said no reason! That the guy say I should provide a pin in the text they sent me. I said, but I didn’t get any message. She stayed there for over an hour until I asked her to return back. Later in the Day, I drove down to their office, met the same guy, expressed my disappointment and asked if I could pick up my package.
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“He first said the package wasn’t there, but because he saw how persistent I was, he now said Well, the package has arrived. Still, I will pay for demurrage, I pleaded with him, but The guy blatantly refused and told me I had to pay demurrage, I said I never even got a text that my package had arrived, asked to see the management or manager on Duty, he refused and said I should go and return tomorrow that the manager wasn’t on seat. The thing I noticed was that all the other workers on Duty were in on the same game Scheme. Cos none of them even asked what the problem was!
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Why are Transport / Logistics Companies always trying to hide and steal people’s packages? Now, it’s not only small Companies on Ajah Axis; big Companies like @guotransport do it too. @guotransport, please caution your Workers! Cotransport logistics in Lagos. “
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See post below:
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